Get in touch
Getting in touch with the AbScent Team
AbScent is a UK charity and our usual working hours are Monday to Friday, 9am to 5pm.
Our registered and correspondence address is 14 London Street, Andover, Hampshire SP10 2PA. All our people work remotely so this address is for registered purposes only - there won't be anyone from AbScent there to help you!
The best way to reach us is by email, but you can find us on Twitter @AbScentUK or message through Facebook.
Press contact
For quotes, interviews and general enquiries from journalists. More information on our Press page.
Shop questions
For any questions about your purchase. Shipping information is here.
Questions about you
We'll try and answer your questions as quickly as possible. We are not able to give medical advice.
The AbScent Network
Join our free online community where together, we overcome the challenges of living with smell loss.
We created the AbScent Network to make it easier to get the support you need from people who understand. You can
- connect with others with the same condition
- ask your questions and search for answers by topics
- find people who live in the same area as you
- build online friendships with direct messaging
- sign up for one of our Masterclasses to master your condition.
Three special Facebook groups
AbScent hosts three different Facebook groups - find the one that's right for you.
If Covid-19 caused your smell and taste disorder please use the Covid-19 group.
AbScent Anosmia Support is a community that share the experience of persistent anosmia or hyposmia.
Covid-19 Smell and Taste Loss is the group for people living with persistent smell loss and parosmia as a result of Covid-19.
Parosmia and Phantosmia Support deals with the difficulties of altered smell and taste.