Work for AbScent

Our current paid and volunteer opportunities

Administration Manager


Salary: £30k, pro-rata to £16,000 per annum.
Hours: Part-time 20 hours a week. Permanent position.
Annual Leave: 13 days per year (equivalent to 25 days full time) plus bank holidays
Pension: NEST pension (4% employer contribution/4% employee contribution)
Location: Home-based anywhere, but able to attend monthly meetings in south east England/London
Equipment provided: Macbook, mouse, keyboard and monitor


AbScent is the UK support charity for smell disorders, offering the best care and information so that no-one faces anosmia alone. A range of online services and practical resources help people manage the challenges of a life with little or no sense of smell and taste. We support a community of 60,000 people from all over the world. 

The Administration Manager is an integral part of our small, committed, passionate team, and your skills will be key to the smooth functioning of the charity.

The role of Administration Manager

The Administration Manager reports to the Executive Director and is responsible for the finance operations of the Charity and the day to day management of the Charity’s ecommerce trading. The Administration Manager will also have responsibility for administering the patient participation database, and assist the Executive Director and the Founder in organising events and other administrative duties.


The Administration Manager is specifically responsible for:

Finance operations

  • Managing the purchase ledger, ensuring records are kept accurately and payments are made in a timely manner.
  • Manage the sales ledger and automated receipts, eg online sales and donations. 
  • Manage the bank and online payment accounts. 
  • Liaise with payroll providers, and process monthly payroll, PAYE and pension contribution schedules.
  • Support the preparation and processing of UK and EU VAT returns.
  • Support the Executive Director to produce the annual report and accounts. 
  • Maintain appropriate business insurance.

Online sales and product management

  • Answer customer queries, arranging replacements and refunds.
  • Process sales of third party suppliers and liaise over customer queries. 
  • Maintain stock records. 
  • Monitor stock levels and place orders for materials from suppliers.
  • Regular liaison with the fulfilment house to ensure smooth delivery operations.
  • Provide regular and ad hoc reports to the Executive Director.

Administering the patient research participant service

  • Maintain the list of potential research participants, working with colleagues to promote the service to patients and researchers.  
  • Liaise with research teams seeking participants.
  • Recruit and select appropriate recipients to recruit to specific projects. Process responses and pass participant details to project lead. 
  • Maintain quarterly communication with participants.

Person specification

  • Excellent administration skills and strong operational capability.
  • Experience of finance operations or book keeping.
  • Experience of ecommerce operations would be an advantage, but is not essential.
  • Familiarity with Google Workspace, Xero and Shopify desirable.
  • High levels of personal drive and energy, with the ability to manage your own workload.
  • High levels of customer care, and empathy with people affected by olfactory disorders.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation which may include occasional evening and weekend work. Travel within the UK will be needed for meetings and events. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate home working facilities to allow them to fulfil the role to the best of their abilities. A MacBook, monitor, mouse and keyboard will be provided.

Download the role description as a printable pdf


How to apply: Please email to tell us why you’ll be brilliant in this role, and attach a copy of your CV. 

Closing date: Wednesday 27 July 2022 at 5pm.

This role was posted on Friday 15 July 2022.


Executive Director


Salary: £45,000 (pro-rata)
Hours: 22.5 to 37.5 hours a week - flexible, part time and job-share arrangements possible. Permanent position.
Annual Leave: 25 days (pro-rata) plus bank holidays
Pension: NEST pension (4% employer contribution/4% employee contribution)
Location: Home-based anywhere, but able to attend occasional meetings in south east England/London
Equipment provided: MacBook, mouse, keyboard and monitor


AbScent is seeking a new Executive Director to provide visible, inspiring and effective senior leadership and direction; enhancing the position of the charity as the representative voice of all those affected by smell and taste disorders and furthering its role as a leading force in care, support and patient involvement in research.

The successful candidate will have the senior leadership skills to inspire, motivate and lead and an ability to understand and articulate the basic science of olfaction and olfactory disorders; experience of leading on fundraising and income generation; the interpersonal skills to engage with a wide range of external and internal stakeholders and an understanding of the work of the third sector and a commitment to working within a values-driven organisation.

How to apply:

For an information and application pack , please send your CV in confidence to Nick Shanks at

For an informal and confidential conversation about the position, please contact Nick at the above address with your contact details, and suitable times to chat.

Closing date for applications: Wednesday 17 August 2022.

This role was posted on Friday 22 July 2022.

Both AbScent and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.