Delivery and returns

Your order

Please order carefully. We are not able to change delivery or payment details once the order is placed and you will be charged.

Shipping information

Free delivery to UK customers. Our busy shipping team pack and send out orders Monday to Friday. Deliveries are made using the Royal Mail 48-hour tracked service. International deliveries use the national mail service of the destination country.

Buying from outside the UK?

We ship our smell training kit to the EU, USA, Canada, Australia, New Zealand and South Africa using a tracked service. Your shipping cost will be added at checkout.

EU Customers: Delivery times are 2-3 weeks on average, but due to customs checks delivery to Italy, Spain, Norway and Sweden can take 8 weeks or longer. VAT for European customers is calculated to your local VAT rate. You will not be charged extra.

Prices are in £GBP and the exchange rate will be calculated by your payment provider when they process your payment.

Returns

Our smell training kits are sealed for health protection/hygiene purposes and we are not able to accept returns. If your smell loss is recent, you may wish to wait for a couple of weeks before ordering as your smell may come back naturally, and the product can't be returned.